Description

As a Customer Success Technical Onboarding Manager, you will play a vital role in guiding select customers through the onboarding process during the crucial early stages of their engagement with us. Your focus will be on understanding each customer’s unique needs, providing expert product guidance, and ensuring they quickly realize the value of their investment. We are looking for a collaborative, articulate, and highly organized individual with a solid technical understanding of our products, who is passionate about maximizing customer success.

Company Culture and Environment

We are committed to creating a welcoming environment that values diversity and inclusion. Our culture fosters collaboration, empathy, and inclusivity, empowering our employees to thrive and contribute to customer success.

Career Growth and Development Opportunities

We provide opportunities for professional development and continuous learning, allowing team members to grow in their roles and gain certifications such as VMCE and VMCA.

Detailed Benefits and Perks

While specific benefits are not detailed, our compensation package reflects On Target Earnings (OTE) and considers the candidate’s expectations, experience, education, role responsibilities, and market conditions.

Compensation and Benefits

Salary range: \(126,400 to \)180,600 per year, which includes both base and variable pay.

Why you should apply for this position today

If you are passionate about customer success and eager to make a meaningful impact, we invite you to apply and become part of our dynamic team!

Skills

• 6+ years of relevant industry experience
• Strong technical understanding of our technologies and solutions
• Proven ability to develop relationships with new customers and internal teams
• Skilled in leading discussions and presentations on both technical and non-technical topics
• Excellent verbal and written communication skills in English; proficiency in additional languages is a plus
• General understanding of the infrastructure that supports our solutions (e.g., Servers, Storage, Networking)
• Experience with monitoring tools and frameworks
• Familiarity with data lifecycle management and IT audit requirements
• Knowledge of virtualization technologies
• Ability to work independently with minimal direction in a fast-paced, dynamic environment
• Strong time management skills, capable of managing multiple customer engagements simultaneously
• Demonstrated patience, understanding, and empathy in managing conflicts and concerns

Responsibilities

• Build and maintain positive relationships with customers during the onboarding phase
• Act as a trusted advisor, offering insights on our products, resources, and training options
• Address both technical and non-technical topics related to customer onboarding
• Advocate for customers internally to resolve any challenges that may hinder their experience
• Collaborate with teams across Customer Success, Sales, Professional Services, and other departments
• Align all team activities with the customer’s business objectives and use cases
• Foster a positive team environment characterized by collaboration, empathy, and inclusivity
• Be open to travel up to 20% as needed

Qualifications

• 6+ years of relevant industry experience
• Strong technical understanding of our technologies and solutions
• Proven ability to develop relationships with new customers and internal teams
• Excellent verbal and written communication skills in English
• General understanding of the infrastructure that supports our solutions
• Ability to work independently with minimal direction

Education Requirements

• No specific educational requirements are mentioned, but relevant industry experience is emphasized.

Education Requirements Credential Category

• Not specified in the job description.

Experience Requirements

• 6+ years of relevant industry experience in customer success or technical onboarding roles.

Why work in Alpharetta, GA

Alpharetta, GA is known for its vibrant tech community and offers a great work-life balance with numerous parks, dining options, and cultural events. The city’s focus on innovation and collaboration makes it an ideal setting for professionals seeking growth and development.